FAQ

About us

How can I get in touch?

You can reach us by sending an email to info@pmcboutique.nl. We always try to respond as quickly as possible. Whether it's a question, comment, or request, we are happy to help you.

Shipping & Delivery

What are the shipping costs & delivery time?

For orders within the Netherlands, shipping costs are €7.99. For orders over €75, shipping is FREE.

For Belgium, shipping costs are €11.95 and shipping is FREE for orders over €100.

How can I track my order?

Once your order has been shipped, you will receive a track & trace link by email that allows you to track the shipment.

Lost the email? Please feel free to contact us at info@pmcboutique.nl, and we will resend the information to you.

What happens to my order if I'm not home?

We ship with PostNL

PostNL has 3 options:

They will return the next day
The order is with a neighbour
The order is at a PostNL pick-up point

Please note: if the package is not collected from a pick-up point within the storage period, it will automatically be returned to us. If you still wish to receive it afterwards, you will have to pay shipping costs again.

Have you lost the email with the track & trace? Feel free to contact us at info@pmcboutique.nl, and we will send you the information again.

Returns

What is your return policy?

PMC Boutique hopes you are satisfied
with the item.

If the items do not meet your expectations, you can return them
within 14 days of receipt.

To return the items, you must first complete the return form, which is included with every order.

Return address:
PMC Warehouse
Molenstraat 177
7321 BE Apeldoorn

Shipping costs and return costs are for the person who wants to return the item. We recommend sending the return with a Track & Trace code. We are not liable for a package getting lost within the distribution center of the shipping company.

Returns in the boutique are free. When returning in-store, you must bring the invoice and the completed return form.

Please note: if, after a return, your order total falls below €75, the free shipping will no longer apply. The shipping costs of €7.99 will then still be charged.

Returns are processed within 2 weeks.

Return conditions

- Of course, items may be tried on,
but not worn or washed.

- Items with (make-up) stains or strong odors will not be accepted.

- Items must be returned in good condition and with tags and accessories.

- Earrings cannot be returned for
hygiene reasons.

- Sale items with a discount of 50% or more cannot be returned.

If the conditions are not met, we unfortunately cannot proceed with a refund.

When will I receive the money for my returned order?

Once we have received your return, it will be processed within 14 days. It may take 2-10 days for the amount to be credited to your account.

Can I return my order in-store?

Yes, absolutely! You can return your order for free in our store, as long as it meets our return conditions. We are happy to help you process your return and ensure the process runs as smoothly as possible.

Can I send multiple orders in one return package?

Yes, you certainly can! If you want to return multiple orders at once, please make sure this is done within 14 days and that you complete and include a return form for each order. This way, we can process your return quickly and correctly. This makes it as easy as possible for both you and us.

Payments

What payment options do you have?

iDeal, KLARNA, Visa, Mastercard, Maestro, Apple Pay, ShopPay, GooglePay, American Express and Bancontact.

Complaints

My product is damaged, incomplete or incorrectly delivered. What should I do?

We carefully inspect all products before packaging and shipping them. However, it can unfortunately happen that you receive an item that is damaged, for example due to a manufacturing defect or a problem during shipping.

If you receive a damaged or defective product, please contact us within 48 hours of receipt at info@pmcboutique.nl. Please include clear photos of the product, the damage, and the packaging.

We will carefully review your report and – if the complaint is justified – work with you to find a suitable solution.

Please note: We cannot process damage that occurs after use or reports made after a longer period.

What are the warranty conditions and warranty period?

Normal wear and tear of the fabric;
Defects caused by improper or intensive use;
Excessive perspiration;
Bleeding and discoloration of clothing;
Pilling of clothing;
Defects caused by washing or drying;
Defects caused by external influences, such as friction, sharp objects, or chemicals;
Defects in the water and wind resistance of clothing, unless explicitly stated in the product description in our webshop;
Items that cause physical discomfort due to their design, such as sweating or blisters.

FAQ

Returns & Exchanges

What is your return policy?

PMC Boutique hopes you are
satisfied with the item.

If the items do not meet your expectations, you can return them within 14 days of receipt.

To return the items, you must first complete the return form, which is included with every order.

Return address:
PMC Warehouse
Molenstraat 177
7321 BE Apeldoorn

Shipping costs and return costs are for the person who wishes to return the item. We recommend sending returns with a Track & Trace code. We are not liable for packages lost within the shipping company's distribution center.

Returning items to the boutique is free. When returning items to the store, you must bring the invoice and the completed return form.

Please note: if, after a return, your order total falls below €75, the free shipping will be cancelled. The shipping costs of €7.99 will then still be charged.

Returns are processed within 2 weeks.

Return conditions

- Of course, items may be tried on, but not worn or washed.

- Items with (make-up) stains or strong odors will not be accepted.

- Items must be returned in good condition and with tags and accessories.

- Earrings cannot be returned for hygiene reasons.

- Sale items with a discount of 50% or more cannot be returned.

If the conditions are not met, we unfortunately cannot proceed with a refund.

What are the return costs?

Shipping costs and return costs are for the person who wants to return the item.

We recommend sending the return with a Track & Trace code. We are not liable for a package getting lost within the distribution center of the shipping company.

Please note: if your order (after return) falls below the order amount of €75, free shipping will no longer apply. The shipping costs of €7.99 will then still be charged.

Can I combine multiple orders into one return?

Yes, you can! You may return multiple orders in one package, as long as the correct return form is fully completed and included for each item. Unfortunately, we cannot process your return without a return form.

When will I receive my refund?

Returns are processed within approximately 14 days.

Free shipping on orders over €75

14 Days return

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